Politique de remboursement

 

I do not offer refunds/returns unless the product is faulty. Fault will be decided on a case to case basis, eg. ‘Crystals not working’ will not suffice. I will not be at blame for scratches/scuffs or for damage during and after postage. Please first always check my shipping policy and then contact me if required via email: business@vialofvenus.co.uk or instagram messages to discuss if anything arrives on the off chance completely damaged and in certain cases i will offer exchanges or shop credit for this, or a possible resend in order if stock is available. Returns and exchanges expire after 30 days of dispatch, shop credit lasts a year from date of issue.